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No Reply to Your Resume? Here's Why

Jennifer Cochran - Sunday, May 23, 2010

No Reply to Your Resume? Here's Why

by Anne Fisher

Thursday, April 1, 2010

Dear Annie: What is going on in HR departments at big companies these days? The last time I looked for a job, which admittedly was quite a while ago, if you submitted a resume and cover letter to HR, you at least got some kind of response (even if it was a form letter saying "no thanks").

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That seems to have changed. I've been looking for work for almost a year now, since I lost my job as a brand manager at a mid-sized company, and it is incredibly frustrating. I've sent dozens of carefully crafted resumes to HR people, usually in response to specific ads on job boards or company websites, and it's like sending things into a black hole. I just hear nothing.

Are your other readers having this experience? How can I get these gatekeepers to respond to me, or if that's asking too much, how do I get past them? -- Just Joan

 

Dear J.J.: No doubt about it, what you're experiencing is awful. What's even worse (and, alas, quite common) is to have gotten as far as the interview stage, and had one meeting or even several that went swimmingly, so that your hopes are as high as can be, and then to hear...nothing.

It's hard to believe that people in a position to tell you yea or nay about a job are so insanely busy that they really don't have 30 seconds to dash off an e-mail telling you whether you've got a shot at it or not -- and small comfort to reflect that, if they're this rude to candidates, you wouldn't want to work there anyway.

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But in defense of HR people, consider: They are overwhelmed. For one thing, at many companies, HR departments have suffered cutbacks right along with every other function: The average HR staff now numbers 9.2 employees, down from 13 in 2007, according to a recent poll by the Society for Human Resource Management. Any time headcount takes a 30% hit, you know the survivors are struggling.

Moreover, it's not that HR folks are unsympathetic to your plight. Plenty of them know firsthand what it's like to be unemployed for a painfully long time. SHRM did another survey, this time of HR professionals who'd been out of work (85% due to layoffs) in 2009, and found that of those who recently found a new job, 47% had been job hunting for six to 12 months, and another 27% had been looking for longer than a year. Among those who were still unemployed when SHRM conducted its poll, only 18% expected to find work within six months; 43% thought they'd have to search for a year or more.

The really disheartening part: Among those hired in 2009 after a lengthy search, almost half (49%) said they liked their new jobs less than the ones they had lost. The survey didn't ask why, but my guess would be overwork. HR departments are inundated with resumes, sometimes getting hundreds or even thousands for every available opening. Your carefully crafted resumes are buried somewhere in an ever-mounting pile, and HR staffers are hard-pressed to keep up, let alone give each candidate the kind of individual consideration that he or she deserves.

So how do you get around this? Vicki Barnett, head of a Denver career coaching firm called Make It Happen, says that, instead of sending resumes to HR, you should send them -- either on paper, electronically, or both -- to an executive at the company one or two levels above the hiring manager for the position you want. Granted, that person is likely to be extremely busy too, so he or she will delegate you to the person one or two steps down -- i.e. the one doing the actual hiring.

"Resumes travel down the food chain more easily than up," Barnett says. If the boss forwards your resume, a hiring manager is likely to give it a more thorough read than the 10 seconds HR may spend on it. After you've sent your resume, wait a few days, then follow up with a phone call to find out who has it and ask if you can schedule a meeting.

Obviously, there are still no guarantees you'll get hired, but bypassing HR gives you one big advantage, Barnett says: "Hiring managers have their 'wish lists,' but HR doesn't know what's on them, because what hiring managers really hope to find is often a combination of ineffable qualities that can be hard to spell out on paper."

HR people are usually just trying to match up keywords between your resume and the job description, Barnett adds -- and if you only have 12 out of the 15 keywords, you won't make it past that hurdle. Hiring managers, on the other hand, can look at a resume and read between the lines: "Even if your keywords don't match up precisely, you may have other experience or qualifications that would catch their eye."

Here's hoping.

Why Texas is doing so much better economically than the rest of the nation. By Daniel Gross

Jennifer Cochran - Monday, May 17, 2010

Why Texas is doing so much better economically than the rest of the nation.

Once a separate nation, Texas has recently been behaving more like an independent economic republic than a regular state. While it hasn't been immune to the problems plaguing the nation, the Texas housing market, employment rate, and overall economic growth are relatively strong. Chalk some of this up to accidents of geology and geography. But Texan prosperity also reflects the conscious efforts of a once-parochial place to embrace globalization.

On several measures of economic stress, Texas is doing quite well. The state unemployment rate is 8.2 percent—high, but still one many states would envy. (California's is 12.5 percent; Michigan's is 14.1 percent.) It entered recession later than the rest of the country—Texas was adding jobs through August 2008—and started slowly adding jobs again last fall, thanks mostly to its great position in the largely recession-proof energy industry.

The Texas housing market also has fared better than many. The mortgage delinquency rate (the portion of borrowers three months behind on payments) is 5.78 percent, compared with 8.78 nationwide, according to First American CoreLogic. That's partly because relaxed zoning codes and abundant land kept both price appreciation and speculation down. "House prices didn't experience a bubble in the same way as the rest of the nation," said Anil Kumar, senior economist at the Federal Reserve Bank of Dallas. But it's also because of two attributes not commonly associated with the Longhorn State: financial restraint and comparatively strong regulation. Unlike many of its neighbors, Texas has state laws that prohibited consumers from using home-equity lines of credit to increase borrowing to more than 80 percent of the value of their homes. The upshot: Dallas housing prices have fallen only 7 percent from their 2007 peak, according to the Case-Shiller index.

 As it has for decades, energy is driving Texas' economy. But it's not because the state's wells are gushing crude. In November 2009, Texas wells produced 1.08 million barrels per day, about half as much as they did in the late 1980s. In recent years, natural gas has been undergoing a renaissance. The state's production rose about 35 percent between 2004 and 2008. And Texas has received a big boost from a different, renewable source of energy: wind.

In this area, Texas' size and history of independence has enabled it to jump-start a new industry. The state has its own electricity grid, which is not connected to neighboring states. That has allowed it to move swiftly and decisively in deregulating power markets, building new transmission lines, and pursuing alternative sources. "We can build transmission lines without federal jurisdiction and without consulting other states," said Paul Sadler, executive director of the Austin-based Wind Coalition. Ramping up wind power nationally would require connecting energy fields—the windswept, sparsely populated plains—to population centers on the coasts and in the Midwest. Texas' grid already connects the plains of West Texas with consumers in Dallas, Austin, San Antonio, and Houston. Texas recently surpassed 10,000 megawatts of capacity, the most by far of any state and enough to power 3 million homes, Sadler says. Wind energy is also powering employment—creating more than 10,000 jobs so far. And it has attracted foreign companies, including Danish turbine maker Vestas, Spanish renewable-energy giant Iberdrola, and Shell.

Texas today is more suburban engineer than urban cowboy, more Michael Dell than J.R. Ewing. Austin, home to the University of Texas, the state government, and Dell Computer, has a 7 percent unemployment rate. Yes, ExxonMobil is based in Irving.* But the state's energy complex is increasingly focused more on services and technology than on intuition and wildcatting. And it is selling those services into the global oil patch. Russian, Persian Gulf, and African oil developers now come to Houston for equipment, engineering, and software.

While its political leaders may occasionally flirt with secession, Texas thrives on connection. It surpassed California several years ago as the nation's largest exporting state. Manufactured goods like electronics, chemicals, and machinery account for a bigger chunk of Texas' exports than petroleum does. In the first two months of 2010, exports of stuff made in Texas rose 24.3 percent, to $29 billion, from 2009. That's about 10 percent of the nation's total exports. There are more than 700,000 Texan jobs geared to manufacturing goods for export, according to Patrick Jankowski, vice president of research at the Greater Houston Partnership. "A lot of it is capital goods that the Asian, Latin American, and African [countries] are using to build their economies."

Thanks to that embrace of globalization, the Texas turnaround may help lead the nation in its economic turnaround. Texans have always had the ability to think big. Now that their state has become a player in the global economy, we can expect a new kind of swagger.


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