Traditionally, the measure of a good manager was your team’s overall performance. If you met goals on time and on budget, then you all earned a pat on the back. Yet, this measurement overlooks one of the most important facets of leadership: protecting employee well-being. Well-being and performance are two sides
You get a promising application from a candidate who could well become your next employee. You reach out, learn more, and then invite them to progress to the next stage. Then, poof! The candidate disappears, and you are back at square one. Ghosting is a term usually reserved for personal
In business, the complaints you worry most about come from customers. However, there’s a group of vital people that you shouldn’t neglect: employees. Employee complaints happen at every organization. If they aren’t happening at yours, then there’s a chance that you don’t have a way to accept them. Learning about employee complaints
Your front desk is where your customers, clients, and future employees first encounter your business. The person there to greet them needs to be your ambassador. After all, an encounter with someone who isn’t engaged with their job will stand out when your visitor decides whether they want to do
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